Privacy Policy

1. Who We Are

ridaya.qa is an e-commerce platform owned and operated by Ridaya Trading WLL, Qatar.

This Privacy Policy explains how we collect, use, store, and protect personal information

when you use our website and services.

2. Information We Collect

- Personal Information (name, email, phone, address, payment details)

- Account & Usage Information (login details, order history, preferences)

- Technical Information (IP address, device info, cookies, analytics)

3. How We Use Your Information

We use your information to process orders, deliver products, verify identity, improve

services, provide customer support, send notifications, and comply with Qatari legal

requirements.

4. Sharing of Information

We only share your information with:

- Delivery partners

- Payment gateways

- Retailers/Merchants for warranty or product issues

- Government authorities when legally required

We do not sell or rent your personal data.

5. Cookies & Tracking Technologies

Cookies are used for login sessions, cart storage, personalization, and analytics. You may

disable cookies, but some features may not work.

6. Data Storage & Security

We use encryption, secure servers, and restricted access to protect personal data. We do not

store credit/debit card details.

7. Your Rights

You may request access, correction, deletion, account deactivation, or opt-out of marketing

emails by contacting support@ridaya.qa.

8. Account Deactivation

If you deactivate your account, we retain necessary information for legal compliance but

stop marketing communication.

9. Children’s Privacy

The platform is for users 18 years and above. We do not knowingly collect data from

children.

10. International Access

Our platform is intended for use within Qatar. Access outside Qatar is at the user’s

responsibility.

11. Changes to This Privacy Policy

We may update this policy anytime. Continued use signifies acceptance of updates.

12. Contact Information

Ridaya Trading WLL

Email: support@ridaya.qa

Website: www.ridaya.qa